Sign in to the OneDrive website and choose Unfreeze your account to temporarily access your files. Note: After requesting an account unfreeze or purchasing additional storage, it can take up to 24 hours to unfreeze your account. To purchase additional storage, tap Get 1000 GB of OneDrive storage with Office 365. (Note that you will have 30 days to remove enough files to be under the storage limit before your account will be refrozen.) Tap Unfreeze to acknowledge the reminder. To unfreeze your account, tap Unfreeze your account. You can also unfreeze your account through the OneDrive mobile app, or purchase additional storage if needed. You can share your total storage around and have use of more than 1 TB by sharing folders between users and adding the shared folders to your own OneDrive. Need more than 1 TB? With an Office 365 Home subscription, you get 6 TB: 1 TB for each of the 6 users. Sign in to Manage your storage and see what plans and offers are available to you. This can be achieved by taking a manufacturer bonus, referral bonus, or buying a subscription. Increasing your storage quota will unfreeze your account.
If your OneDrive is frozen because you’re over your storage limit, you have two options: 1.
If your OneDrive is frozen because you stopped using it, sign in to the OneDrive website and follow the on-screen instructions to unfreeze it.
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